Simplify IT delivery and accelerate business outcomes

Capture IT requests

Manage all IT demand in one connected system.
 

  • Centralize all IT requests in one place to evaluate demand, assess risks, and align resources.
  • Standardize intake forms and workflows to capture the right details up front and streamline approval, prioritization, and delivery.

 

PPM Demand Intake

 

FAQ

Use a single, centralized intake process that collects requests from forms, email, or integrated systems like ServiceNow and Jira, so nothing gets lost or duplicated.

Create standardized request forms that capture key details such as urgency, cost, and resource needs to improve decision quality and reduce rework.

Rank requests based on business impact, strategic fit, and resource availability. Automated scoring and AI-driven workflows help you decide what to take on first.

All incoming requests flow into one dashboard, giving leaders a complete view of demand, project status, and where resources are committed.

Additional resources

Download icons for Smartsheet and Microsoft Excel

Template – IT Project Intake Form

Albany State University: Streamlining IT project approvals & governance

Learn how Iron Mountain centralized IT project intake and saved over $4 million annually

PPM impact report thumbnail

Rationalize your PPM stack with Smartsheet

 

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