SMARTSHEET SUPPORT

Support from people that know your Smartsheet products best

Contact sales Contact support

Get the right level of support for your business needs

  Package benefits

Base Support

(Free for Pro, Business, Enterprise Advance)

Standard Support

(Included in Enterprise Plan)                       

Premium Support

(Add-on to Business, Enterprise & Advance)

Smartsheet Community

xxx

Help & Learning

xxx

24x7 global ticketing support

xxx

24x7 global phone support

 xx

Smartsheet University self-paced learning

 xx

In-app chat bot

  x

24x7 live agent support via in-app chat

  x

Pro Desk guided coaching sessions 

  x

First response SLA

  Less than two hours regardless of case origin (web, phone, chat)