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Smartsheet University Terms and Conditions

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The following terms and conditions (“Terms”) govern a Customer’s (or a User authorized by Customer) access to or use of Smartsheet University, Live Pass, All Access, vILT (virtual instructor led training), Smartsheet eLearning (self-paced), and/or other learning services or products (collectively, “Learning Services”) provided or controlled by Smartsheet Inc. (“Smartsheet”). Capitalized terms not defined below have the meaning given in the agreement between Smartsheet and Customer that governs Customer’s access to and use of the online Services ("Agreement").

 

1. Learning Services.

1.1  Right to Access and Use. Subject to the Terms, and in consideration of the fees specified in any Order or SOW, Smartsheet hereby grants Customer a worldwide, non-exclusive, non-transferable right to access and use Smartsheet’s Learning Services during the applicable Term.

1.2  Account Creation. Customer must provide Smartsheet in advance with the email address associated with each applicable User account in order to register such Users for Learning Services. Failure to provide the correct email address will result in Smartsheet’s inability to provision access to the Learning Services to Customer.

1.3  Restrictions. Customer shall not permit a set of login credentials for Learning Services to be used by more than one User and shall not commercially sell, resell, license, sublicense, distribute, or frame the Learning Services to a third party. Customer shall access and use the Learning Services in compliance with these Terms, the Documentation, the Agreement, and applicable laws and regulations, and shall promptly notify Smartsheet of any known unauthorized access or use. 
 

2. Processing of Customer Information.

2.1  Processing Personal Information. In connection with the Learning Services, Customer will provide, or Smartsheet may collect, information which may be considered personal information under applicable data protection laws. Smartsheet, as data controller, may process such personal information collected directly from individual Users as described in Smartsheet’s Privacy Notice.

2.2  Consent to Electronic Communications. By registering for the Learning Services, Customer authorizes Smartsheet to send (including via email or by phone) information regarding the Learning Services, such as (a) notices about use of the Learning Services, including, if applicable, notices of violation of use; (b) updates to the Learning Services; and (c) Event (as defined below) related information or updates.  

2.3  Recordings. Smartsheet may (directly or through the use of third parties) take photographs and/or make recordings when providing a live (either in-person or vILT) Learning Service (in each instance an “Event”). By attending an Event, you consent to Smartsheet’s use of these recordings (which may include your voice and/or likeness), without payment of any kind, for any purpose, which may include use in our marketing materials and publications, and for our internal business purposes.

2.4  Use of Third Parties. Smartsheet may engage third parties to act on Smartsheet’s behalf in connection with Smartsheet’s provision of the Learning Services provided that: (a) such third parties are subject to applicable confidentiality and data security obligations that are substantially as protective as those set forth in the Agreement; and (b) Smartsheet is responsible for such third parties’ acts and omissions in relation to Smartsheet’s obligations under the Agreement.

 

3. Limitation of Liability.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SMARTSHEET, ITS AFFILIATES AND SUBSIDIARIES, AND THEIR RESPECTIVE SUCCESSORS, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS OR, IF APPLICABLE, A THIRD PARTY UTILIZED BY SMARTSHEET TO HOST AN EVENT (E.G., A VENUE), BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE LEARNING SERVICES, INCLUDING DAMAGES OF ANY NATURE CUSTOMER MAY SUSTAIN DURING AN EVENT, OR FOR LOSS OF OR DAMAGE TO PERSONAL PROPERTY. THIS EXCLUSION WILL APPLY REGARDLESS OF THE LEGAL THEORY UPON WHICH ANY CLAIM FOR SUCH DAMAGES IS BASED, EVEN IF THE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

4. Refunds. 

There are no refunds on Learning Services or an Event..  If you are not able to attend an Event for which you have registered, you must notify smartu@smartsheet.com in advance to re-register for a future Event of the same course or similar.  If you have made a purchase in error, and have not consumed any of the training nor attempted a certification, please notify smartu@smartsheet.com within 3 business days to receive a refund. 

 

5. Promotion Codes.

All promotion codes are valid for thirty (30) days beginning on the date any such promo code is provided by Smartsheet, or the specific expiration date provided, whichever is later.

 

6. Product Specific Terms.

6.1  Event Safety / Your Conduct. The safety and security of all Event attendees is very important to us. By attending, you agree to abide by: any standards of behavior made available to you by Smartsheet; all rules provided by the relevant venue; and all applicable fire, safety, and health regulations (collectively, “Rules”). If you act in violation of the Rules or in an unsafe or careless manner at any time during the Event (“Prohibited Conduct”): (1) Smartsheet may remove you from the Event without liability to you and you will not receive any refund; and (2) you agree to defend, indemnify, and hold harmless Smartsheet, the venue, and their respective employees, officers, directors, and agents against all third-party claims, losses, or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney's fees) arising out of the Prohibited Conduct.

6.2 Smartsheet University Live Pass.  

  • Live Pass Revocation.

    Smartsheet reserves the right, in its sole discretion to, revoke your Live Pass if: (1) a Live Pass holder registers and no-shows for 2 classes or (2) a Live Pass holder shares access to another user or group of users without prior authorization from Smartsheet or otherwise violates the restrictions set forth in Section 1.3.

  • Live Pass Transfers. 

    If a current Live Pass holder no longer has a business need for the Live Pass, they or their representative may contact Smartsheet to be eligible for  a one-time transfer to a new named User. The new named User will be subject to these Terms and permitted with the same access through the end of the existing contract term.

  • Live Pass Inclusions.

          - Certifications: 1 attempt per available certification
          - All virtual instructor-led classes and self-paced courses

6.3  Smartsheet University vILT. Smartsheet reserves the right at any time to modify the course details in its sole discretion. Course registration expires in 90 days after purchase. If you are no longer able to attend the virtual class due to schedule changes by Smartsheet, you may request an extension of the expiration.

6.4  Smartsheet Self-Paced Courses. Fees charged are for one year of access for a single User.  You have one year from the date of purchase to access the self-paced learning course.

6.5  Smartsheet Certified. Certification exam attempts are valid for 60 days from purchase date.  
 

 

Last Updated: June 18, 2024
 

 

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