Smartsheet Cookie Notice
This notice explains how Smartsheet uses cookies, pixels, and similar tracking technologies (“Cookies”) to gather information about your use of, and automated interactions with, the Sites and Offerings - and your rights to control our use of them. This notice supplements the Smartsheet Privacy Notice, which contains more complete information about our collection, use, and processing of your personal data including details about our status as a data controller, retention periods, your rights, and data transfers.
What are Cookies and Other Tracking Technologies?
What are the Types of Cookies Used by Smartsheet?
What are the Purposes of Cookies used by Smartsheet?
How Does Smartsheet Use Cookies?
What are Cookies and Other Tracking Technologies?
Technology | Description | Use Case Examples |
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| Cookies | Small text files that are placed on your computer or mobile device when you visit a website. |
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| Local Storage Objects | Key value database that is placed on your computer or mobile device when you visit a website. These differ from Cookies in that they can store more data but can not be used for cross site tracking. |
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| Plugins and Social Media Widgets | Social media features and widgets (“widgets”), such as a “share this” button or other interactive mini-programs that are included on our Sites. Cookies are also set by widgets to enable them to function properly. |
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| Web Beacons | Tiny graphics with a unique identifier, similar in function to cookies. In contrast to Cookies, these web beacons are embedded invisibly on web pages and are not stored on your device. Clear GIFs in HTML emails are also used by Smartsheet and our service providers. |
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What are the Types of Cookies Used by Smartsheet?
- First party Cookies. Set by the website owner (in this case, Smartsheet or Brandfolder).
- Third party Cookies. Set by parties other than the website owner. Third party Cookies enable third party features or functionality to be provided on or through a website (e.g., interactive content, advertising, analytics, etc.). The company that sets third party Cookies can recognize your device both when it visits our Sites and Offerings and when it visits certain other websites. For more information on Cookies, including how to see what Cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org. To update your preferences as they relate to Cookies see “Your Rights” or contact us using this form for more information.
How Long are Cookies Stored?
The storage duration varies by each Cookie. Expiration dates are set in the Cookies themselves; some expire after a few minutes while others expire after a few years. Cookies fall into two buckets based on their storage duration.
- Session Cookies. Expire automatically when you close your browser
- Persistent Cookies. Remain after a user leaves our Sites or Offerings. For example, these Cookies are used to assist users with logging into our services by remembering the user's login information.
What are the Purposes of Cookies Used by Smartsheet?
Purpose | Description | Use Case Examples |
|---|---|---|
| Essential Product Functions & Services | Enable functionality that is necessary to provide our Sites and Offerings. |
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| Analytics | Track information about how the Sites and Offerings are used. These Cookies can also support our ability to test new pages or notify you about new features to understand how users react to them. |
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| Targeted Advertising | Placed by third party advertising platforms or networks on our Sites in order to deliver ads and track ad performance. For more information, see “Behavior Targeting and Remarketing” in the next section. |
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How Does Smartsheet Use Cookies?
To effectively provide our Offerings and present our Sites in a user-friendly manner, Smartsheet – like many other companies – uses Cookies to identify you, to help us process your transactions and requests, to track aggregate and statistical information about user activity, and to display advertising on third-party websites.
On the Sites, we use Cookies to manage content, analyze trends, monitor page visits and content downloads, administer the Sites, track users’ movements around the Sites, communicate with users, and gather statistics about our user base as a whole. You have certain rights relating to our use of Cookies when it is not essential to the function of the Sites under applicable data protection laws. To update your preferences as they relate to Cookies see “Your Rights” or contact us using this form for more information.
In the Offerings, we use Cookies for authentication, session management, to monitor user activity, to track performance, and secure the Offerings. Cookies utilized to support the Offerings are considered essential. You can review a list of Cookies used by our Offerings on this Cookie Table.
Cookies provide us with personal data, information about devices and networks you utilize to access our Sites and Offerings, and other information regarding your interactions with our Sites and Offerings. We combine the information we receive from Cookies with personal data we have otherwise collected. For information about the specific Cookies used on the Sites and the Offerings, please see the list in your preferences center or on this Cookie Table.
Third-Party Analytics. We also Cookies supported by other applications, Google Analytics (more info here), Optimizely (more info here), Marketo (more info here), 6Sense (more info here), and Coveo (more info here), to evaluate the use of our Sites and Offerings. These analytics providers use Cookies to perform their services, and combine the information they collect about you on our Sites with other information they have collected for their own purposes. This notice does not cover such uses of data by third parties.
Behavioral Targeting and Remarketing. We use advertising platforms, including Google Ads/DoubleClick (more info here), Google Analytics (more info here), Facebook Custom Audience (more info here), LinkedIn Marketing (more info here), Microsoft/Bing (more info here) and Marketo (more info here), to display ads as part of our advertising campaigns. As a result, our ads may be displayed to you on a search results page or on third party websites. Our advertising partners use Cookies to collect information about your activities on our Sites and other websites to provide you targeted advertising based upon your interests. These third parties collect your IP address or other device identifiers and combine the information they collect on our Sites with information about your visits to other websites to create market segments to more effectively advertise our services and those of other advertisers. Their tools may also limit the number of times you see the same advertisement and help measure the effectiveness of advertising campaigns.
Sales Enablement. We use third-party sales tools, Seismic (more info here) and Highspot (more info here), to enable our sales representatives to analyze the effectiveness of their sales activities and to engage with you in meaningful ways. These third parties collect information about how you interact with marketing or sales materials through the use of Cookies. For Cookies placed by our sales enablement tools, you will be presented with a choice to decline the tracking at the time of the engagement. The information collected through these Cookies do not enable us or them to identify your name, contact details, or other personally identifying details unless you choose to provide these. You always have the option to decline the Cookies at the time they are deployed (e.g., when you are sent a document to review). These services also include technologies to track engagement with emails sent from the sales enablement tools. These technologies collect information such as IP address, browser or device details, and the open status of the email. You can opt out of these emails at any time by clicking the unsubscribe link included in the email or visiting the email preferences centers included in the “Your Rights” section of this Notice.
Your Rights
Opting In. Where required by applicable data protection law, Smartsheet will collect consent prior to placing non-essential Cookies on your device.
Updating Your Preferences. For Cookies placed on the Sites and our parent domains (.smartsheet.com and .brandfolder.com), you may choose to update your preferences by clicking on the “Cookie Preferences” link located on the webpage footer. Please note, essential Cookies are required for the Sites to properly function. Please also note, these preferences are Cookie and browser based; so, if you delete Cookies, block Cookies, or use another device, your preferences will no longer be effective.
Manage Cookie Preferences
Marketing and sales communications sent by Smartsheet include web beacons such as tracking pixels. You can opt out of these technologies by opting out of the emails via the preference centers included below:
Smartsheet Email Preference Center
Brandfolder Email Preference Center
Browser Level Opt-Out. You can set or change your web browser controls to accept or refuse Cookies. The “help,” “tools,” or “edit” portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new Cookies, how to have the browser notify you when you receive a new Cookie, or how to disable Cookies altogether. Your ability to completely prevent your browser from accepting new Cookies depends on your browser software. If you disable Cookies, you may still access our Sites and Offerings but some features of our Sites and Offerings may not function. Most advertising networks offer you a way to opt out of targeted advertising. If you wish to not have this cross-site information used for the purpose of serving you targeted ads, you may opt out of many ad networks by clicking here (or if located in the European Union, click here). Additional information is available at www.aboutads.info/choices and www.youronlinechoices.com. Please note, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. You will continue to receive ads on the websites you visit, but the ad networks from which you have opted out will no longer target ads to you based upon your activities on other websites.
Do Not Track. Some browsers have incorporated Do Not Track ("DNT") features that can send a signal to the websites you visit indicating you do not wish for your online activities to be tracked. Currently, our Sites and Offerings do not recognize browser DNT requests. In the meantime, you can use the “help” portion of the toolbar on most browsers to learn how to prevent your computer from accepting new Cookies, how to have the browser notify you when you receive a new Cookie, or how to disable Cookies altogether as explained above.
Global Privacy Control. Smartsheet recognizes Global Privacy Control (“GPC”) signals for visitors to our Sites where required by applicable data protection law. Enabling GPC automatically opts visitors out of Analytics and Targeted Advertising cookies used by our Sites. Additional information is available at https://globalprivacycontrol.org/. Please note, we do not control GPC or the browser extensions offering this capability and are not responsible for any choices you make using GPC or the browser extensions or the continued availability or accuracy of these tools.
To further inquire or exercise your rights, please reach out to the Smartsheet Privacy team here.
Last updated: April 30, 2025