Frequently asked questions
Get answers to all your questions about ENGAGE Seattle.
Frequently asked questions
Get answers to all your questions about ENGAGE.
Registration
Conference passes
- Cancellations received before Oct. 7, 2025 will be refunded in full.
- Cancellations received Oct. 7, 2025 through Oct. 21, 2025 will be refunded, minus a $300 cancellation fee.
- Cancellations made after Oct.. 21, 2025 (2 weeks prior to the conference start date) will not be eligible for refund.
Optional pre-conference training fees
- Cancellations received before Oct. 7, 2025 will be refunded in full.
- Cancellations received Oct. 7, 2025 through Oct. 21, 2025 will be refunded, minus a $300 cancellation fee.
- Cancellations made after Oct.. 21, 2025 (2 weeks prior to the conference start date) will not be eligible for refund.
Agenda and Attendee event app
Accessible via web and mobile app, the Attendee event app serves as the interactive nerve center of ENGAGE for conference attendees. You can view breakout sessions and customize your schedule, personalize your profile, discover and connect with other attendees, join discussion groups, browse speaker bios, tag along for some extra fun, and more!
Registered attendees can access the web version of the attendee event app here. For access on your phone, download the mobile app. Enter the name and email address you used to register, then input the verification code sent to your email or mobile device. The attendee app will be available until 11/21 for access.
Partners
There is a single registration path for both the Summit and ENGAGE using the same registration link where you will be prompted to enter that you are a partner, which will then provide you with partner-only questions, such as whether you want to schedule a certification exam or a marketing consultation.
The Global Partner Summit is free for partners.
Yes, there is a discount for partners. Please contact your Smartsheet Partner Account Manager for details.
Yes, details will be shared shortly in our Partner News and via your Smartsheet Account team.
You will be able to view the Global Partner Summit agenda at the same time as the overarching ENGAGE agenda becomes available, in late August.
Pre-conference training
We're excited to offer five different classes. To make sure you are signed up for the correct one, please see the prerequisites for each class below:
Smartsheet Builder Bootcamp
Prerequisite: none
Introduction to Control Center
Prerequisite: none
Project Management with Smartsheet
Prerequisite: Proficient in Smartsheet core capabilities
Beyond the Basics: A Smartsheet Builder Workshop
Prerequisite: Proficient in Smartsheet core capabilities
Managing a Control Center Blueprint
Prerequisites:
Access to Control Center
Proficient in Smartsheet core capabilities
Conceptual understanding of Control Center
The training will be held at the Seattle Convention Center Summit building. Specific room location and pre-training prep materials will be sent approximately three weeks before the conference.
Yes, you will need to bring your own laptop and power supply. You will also need to connect to the conference Wi-Fi when you arrive — instructions will be provided at check-in.
Breakfast and lunch will be provided for all pre-conference attendees.
Capacities are limited to 75-150 people per course.
We offer these types of classes year round, and you have the choice to participate virtually or in person. To see upcoming class offerings, visit Smartsheet University.
Smartsheet credential exams
Attendees can register for the Smartsheet University Builder Credential exam when registering for the conference. You’ll have the opportunity to select an exam session time during the registration process. You can reschedule later by selecting a different time within the attendee event app.
Yes, you will need to bring your own laptop and power supply. You will also need to connect to the conference Wi-Fi when you arrive — instructions will be provided at check-in.
We offer year-round credential exams through Smartsheet University.
Premium Support Live
All ENGAGE attendees are invited to sign up for a one-on-one 25 minute session with a Smartsheet Support expert! These sessions cover how-to questions, break/fix product issues, and general support-related topics. To sign up, follow these instructions:
- Navigate to this link
- Sign in via Smartsheet if not already logged in
- Select which topic you are hoping to cover and a time that works best for you.
Tues., Nov. 4: 2-6 pm PT
Wed., Nov. 5: 7:30 a.m.- 6:30 p,m. PT (closed during keynote 9-11 a.m. PT)
Thurs., Nov. 6: 7:30 a.m.- 5 p.m. PT (closed during keynote 9-10 a.m. PT)
Project Management Institute PDUs
Yes! You can acquire PDUs from nearly all ENGAGE breakout sessions. Generally, each 60 minute session qualifies for 1 PDU credit. The full list of approved sessions will be added to PMI’s course catalog ahead of the event, along with a PMI PDU Tracker PDF.
ENGAGE is held at the Seattle Convention Center Summit building in Seattle, Washington, USA.
Contact our customer service team at ENGAGESeattleRegistration@travelhq.com or by calling (+1) 800-426-4283 to arrange your accommodations.
You can modify your hotel reservation by clicking on the link in your reservation confirmation email, by contacting our hotel reservations team here: ENGAGESeattleRegistration@travelhq.com, or by calling (+1) 800-426-4283.
Cancellation policies vary per hotel. Please refer to the cancellation policy as noted on your hotel reservation confirmation.
A limited inventory of room nights is available before and after the conference dates if you wish to extend your stay. These can be selected during the hotel booking process. If additional dates are no longer selectable, it means the inventory for those dates has reached capacity.
Travel
Yes! We are pleased to offer ENGAGE attendees discounts on airfare for Alaska Airlines, Delta Air Lines, and United Airlines and for Enterprise Rent-A-Car are coming soon!
We recommend arriving on Tuesday November 4. The conference opens at 8 a.m. on Wednesday, Nov. 5 and ends at noon on Friday, Nov. 7.
If you are attending an optional pre-conference training, we recommend arriving on Monday, Nov. 3, as the training will begin at 8:30 a.m. on Tuesday, Nov. 4. These trainings are selectable during the online registration process for an additional fee.
In addition to the Summit Garage, the convention center has two other parking garages. Maps and daily parking rates are available here. There are also several parking lots and garages within a four-block radius. Please note: Smartsheet is unable to validate parking.
Meals
Nov. 4
Breakfast and lunch will be provided for those attending the pre-conference training.
Nov. 5
Breakfast, lunch, and heavy appetizers will be provided at the ENGAGE welcome reception.
Nov. 6
Breakfast, lunch, and light dinner will be provided at the ENGAGE attendee party.
Nov. 7
Breakfast is provided, with the conference ending at noon with a grab-and-go lunch.
During the online registration process, there is a section to select dietary accommodations, including halal, kosher, kosher vegetarian, and vegan. We will provide options — within our main meal program — for vegetarian, gluten-free, dairy-free, seafood/fish-free, nut-free, soy-free, and low sodium. If you have any additional questions, please contact our special accommodations team here.
Special accommodations
During the online registration process, there is a section to request assistance. We will contact you directly to discuss options and logistics. If you have any questions in the meantime, please contact our special accommodations team here.
Yes, we will have private space available at the convention center for nursing mothers. Please note this request during the registration process and we will contact you with additional details.
Yes, we will have private spaces available at the convention center for prayer and wellness. Please note this request during the registration process and we will contact you with additional details.
All ENGAGE attendees must be at least 18 years of age and officially registered for the conference. At this time, we are unable to offer a guest pass or +1 to the evening networking events.
Attire
Business casual for all daytime and evening events. We recommend dressing in layers as the conference rooms can run cool or hot throughout the day.
Virtual attendees
ENGAGE is an in-person event. There is no live virtual option for the full duration of the event; however, the opening keynote will be live streamed and will also be made available post-event for on-demand viewing.
Policies
Please review these registration and conference policies:
Sponsors
Reach out to smartsheetsponsors@nteractive.com.
