Connector for ServiceNow

By SoftwareX

The Smartsheet Connector for ServiceNow enables seamless ITSM integration, helping teams track and resolve IT service requests, incidents, and change management workflows. Automate processes and enhance visibility—no coding required.

Contact SoftwareX

Effortlessly integrate Smartsheet and ServiceNow in seconds—no coding required.

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Quickly build, configure, and customize your integration with a no-code, user-friendly interface. Effortlessly map system fields to Smartsheet columns, define data flow direction, and apply filters to control what data is shared. With flexible field mapping capabilities, you can standardize data formats, eliminate duplicate entries, and align information across platforms—without needing to write or maintain code. Reduce manual effort, increase accuracy, and ensure a seamless connection between your systems.
Extend the power of Smartsheet Control Center by automating data connections across all provisioned project sheets. When a new project or portfolio is created using a Control Center blueprint, the integration dynamically connects relevant data—eliminating the need for repetitive setup and manual configuration. Scale effortlessly by maintaining a structured and governed approach to data integration, ensuring that all teams have access to accurate, up-to-date information across multiple projects and initiatives. Gain real-time visibility into key metrics, reduce administrative overhead, and drive efficiency at scale.
Ensure your integration aligns with enterprise security policies by leveraging Smartsheet’s robust access controls and governance features. Authenticate connections with secure API integrations, manage user permissions, and enforce data access policies to protect sensitive information. With centralized administrative oversight, you can control who can create, edit, and manage integrations—ensuring compliance with internal and external regulations. Maintain full visibility into data interactions while safeguarding against unauthorized changes, accidental deletions, and security vulnerabilities.
Keep Smartsheet and your connected system in perfect sync with automated, bi-directional data synchronization. Configure workflows to update data in real-time, at scheduled intervals, or on demand. Whether you need to sync financial transactions, project updates, or customer records, the integration ensures Smartsheet stays up to date with the latest changes—while simultaneously pushing updates back into your connected system. Eliminate repetitive manual data entry, reduce errors, and ensure consistency across your systems.

How to get it:

Click ‘Contact SoftwareX’ at the top of this page, then select ‘Contact Partner.’ SoftwareX will be notified, and a specialist will reach out. Licensed Smartsheet users must have access to both applications and may require specific roles or permissions within the external system to establish a connection.