Align work with strategy, increase visibility, and deliver value at scale.
Empower teams to perform at their best. Project Management Office (PMO) Services combines the proven Smartsheet Work Management Platform with expert guidance to help organizations automate and scale work, and execute large-scale transformation programs with maximum impact.
About PMO Services for Business & Enterprise
Choose from two service options.
Business Project Management Office Service (Business PMO Service): This fast-start service combines expert services with an out-of-the-box solution that supports the planning, oversight, and tracking of projects and portfolios across a business unit—such as Marketing, Finance, or HR. Receive a solution that helps organizations align initiatives with broader strategic goals, drive project consistency and quality, and improve overall efficiency and benefits realization.
Enterprise Project Management Office Enhanced Services (EPMO Enhanced Service): This offering combines expert services with a robust solution to support the programmatic execution of your organization’s highest strategic priorities, including large-scale transformation and change initiatives. Your solution should also support the effective oversight and governance of strategic project portfolios—ensuring alignment with organizational goals, effective cross-functional collaboration, and measurable benefits realization. And supports portfolio management across business units, promoting consistency, quality, and enterprise-wide efficiency.
Both services include dedicated time with our experts to gain a deep understanding of your business priorities - inclusive of your people, processes, and technology landscape. Using these insights, we tailor your solution to ensure it aligns with your specific needs. To support long-term success, we also provide onboarding, enablement, and training to drive adoption and maximize engagement across your teams.
Service benefits
*Experience 50% faster solution implementation.
Our PMO services are low risk and fixed fee so you can go-live with a solution on time, and on budget.
Start with a stronger, more flexible PMO foundation.
Receive an Portfolio Management Office solution developed with Smartsheet Professional Services best practices so you deliver measurable value.
Access and work with the leading experts for Smartsheet implementation.
Access and work with the leading experts in work management to deliver the most optimal IT Portfolio Management solution for your business.
Align for the future.
Our solutions grow with your business—supporting increased complexity, demand, and strategic goals.
*The Total Economic Impact™ Of Smartsheet Professional Services, a commissioned study conducted by Forrester Consulting, 2025. Results are for a composite organization based on interviewed customers.
How are EPMO & Business PMO solutions configured?
Capture and manage all incoming work requests with a streamlined intake process, automated reviews and approvals, and targeted notifications to the right stakeholders.
Manage scope, schedule, budget, and key work assets to ensure smooth execution from start to finish—delivering on objectives and measurable outcomes.
Gain full visibility into high-priority work, expected value, and performance metrics. Standardize reporting to track progress, dependencies, risks, and outcomes across teams and leadership levels.
Only eligible in EPMO Enhanced Service
Align projects, programs, and portfolios to strategic goals set by executive leadership. Strengthen collaboration between Strategy, IT, Finance, and business units.
Only eligible in EPMO Enhanced Service
Evaluate and rank initiatives based on strategic alignment and business value to support informed go/no-go decisions and maximize impact.
Only eligible in EPMO Enhanced Service
Establish and scale process standards, governance frameworks, and workflows to improve consistency, accountability, and decision-making across the portfolio
Solution An out-of-the box Business Project Management Office solution which includes Smartsheet capabilities for Demand Intake, Work Execution, and Portfolio Reporting. Receive additional time with the experts to further integrate your data, processes, and workflows to tailor the solution to your specific needs.
Services We partner with you to assess your current processes and identify key areas for improvement, aligning stakeholders around a shared vision of success. Through a structured evaluation, we map future-state workflows to Smartsheet best practices, highlight critical capabilities, and provide a clear, actionable view of your organization’s maturity. This approach uncovers opportunities for growth, optimization, and strategic alignment. To drive strong user adoption and sustained success, services also include onboarding, training, and adoption planning.
Typical duration for this implementation is approximately 30 - 60 business days. Precise estimates will be discussed during the engagement.
Solution Your Enterprise Project Management Office Solution offers flexible scope and is developed in close collaboration with your Professional Services team. The core configuration includes Smartsheet capabilities for Demand Intake, Work Execution, and Portfolio Reporting. Customers may choose to expand their configuration to support additional capabilities such as Strategic Planning, Portfolio Prioritization, and Work Sourcing & Planning . These additional configurations are determined based on the customer’s specific use case and are identified during a strategic planning workshop.
Services Customers looking to mature their Enterprise PMO workflows and processes will benefit from the consultative and phased approach taken with this option. This broader services option includes:
Solution Strategy & Design Workshop: A strategic planning workshop where we evaluate your organization’s readiness across people, processes, and technology. This helps us to identify gaps that may be limiting performance in a modern work environment. Findings from the assessment allow us to prioritize the workflows and capabilities that will deliver the greatest impact to your organization.
Services continued:
Solution Development & Product Training: Leveraging the work done during the Solution Strategy & Design Workshop, solution development and product training support an enhanced level of Enterprise PMO maturity and accelerate the solution roadmap. The immediate solution development focuses on the PPM disciplines prioritized during the workshop to address your organization’s most critical needs. Solution Launch & Oversight: After deploying the solution, receive an engagement report-out detailing the long-term Enterprise PMO maturity journey, the remaining solution roadmap, key observations, and recommendations to increase the impact to your organization.
Typical duration for this implementation is approximately 30 - 60 business days. Precise estimate will be discussed during the engagement.
Discovery, requirements gathering, and solution design
Develop
Build, test, and deliver final solution
Enable
Onboarding, training, and project close-out
Frequently Asked Questions
Business PMO Service Timeline: Typical duration for this implementation is approximately 30 - 60 business days. Precise estimate will be discussed during the engagement. Please see our Delivery Process Guide for more details. Enterprise PMO Enhanced Service Timeline: Typical duration for this implementation is approximately 30 - 60 business days. Precise estimate will be discussed during the engagement. Please see our Delivery Process Guide for details.
Business PMO Management Service includes a pre-configured solution leveraging Smartsheet's core capabilities and Control Center. It is limited to Demand Intake, Work Execution, and Portfolio Reporting. For more package details including scope and service limitations, pls visit our Delivery Process Guide. Enterprise PMO Management Enhanced Service: includes a pre-configured solution leveraging Smartsheet's core capabilities and Control Center. It includes Demand Intake, Work Execution, and Portfolio Reporting and can expand into Strategic Planning, Portfolio Prioritization & Work Sourcing & Planning. For more package details, scope and scope limitations, pls visit our Delivery Process Guide.
Smartsheet Professional Services team helped us deploy our new project management solution in just 58 days, combining and condensing all our different tools into one platform. - Ed Green, Head of Commercial Technology at McLaren Racing
Karen Malone
Operations Analyst for IT, the California State University Office of the Chancellor
Smartsheet Professional Services team helped us deploy our new project management solution in just 58 days, combining and condensing all our different tools into one platform. - Ed Green, Head of Commercial Technology at McLaren Racing
