Supply Chain, Logistics and Customer Services
By Project Plan Services
Access essential KPIs and metrics for the operational side of any business containing supply chain, logistics or customer service functions. Specific KPIs and metrics can be easily amended to reflect individual business needs.
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A streamlined operational productivity and performance solution for operations
Pull key information into a single portal, making it easily accessible for operational management teams. Time wasted compiling emails/reports and waiting for data to update are eliminated using automated workflow capabilities.
Monitor all operational KPIs across departments and functions in one single portal for senior managers. The overall dashboard provides real-time insight, direct from teams utilising Smartsheet within their operational areas.
All department/team data is aggregated into this overall summary sheet, which provides the details behind the KPIs on the Operations Dashboard. This allows operational management to deep dive into the productivity and performance data and to isolate hotspots for attention and action.
Each team (eg. Customer Satisfaction) owns one or more input sheets where key data is entered (manual input/ auto-upload/ API upload/ webform capture). These sheets are used to drive localised dashboards (eg. for team mangers) and to facilitate overall operations management.
The solution is available as a packaged WorkApp with pre-defined persona roles for senior management, functional management and team leaders across the organisation. This allows managers at all levels to be presented with the information they specifically need to work with in an easy and intuitive interface.