June 26, 2025
We are excited to announce that the Smartsheet Jira Connector now supports Jira Data Center version 10!
If you have not yet migrated to Jira Data Center version 10, your Jira Connector instance should continue to work once updated. Be aware that when upgrading your Jira Data Center instance from v9 to v10, the Smartsheet Jira Connector may not sync Smartsheet items back to Jira during the upgrade process and you may need to Run or Reset the workflow after the upgrade is complete by hitting the “Reset” button next to your workflow name.
If you have already migrated to Jira Data Center version 10 and your workflows are currently disabled, you will need to delete the webhook for the Jira Smartsheet Connector and reset your workflows, as Atlassian automatically disables unused webhooks after 30 days. This will not delete your workflows, and you should NOT delete your workflows in the Smartsheet Jira Connector.
To delete the webhook used by the Jira Connector, take the following steps:
- As a Jira Admin, login to your Jira instance
- Navigate to webhook section (Settings > System > Webhook)
- Search all the the webhook names starting with JIRA to Smartsheet shared webhook
- Select and delete each of these webhooks
- In the Jira Smartsheet Connector, click the “Reset” button next to each workflow name
Environments availability: Commercial US, Commercial EU
Plan availability: Business, Enterprise, Advanced Work Management
Subscription Model Availability: Legacy Collaborator Model and User Subscription Model