How Smartsheet is Building the Future of Intelligent Work with AI

The way we work is undergoing a profound transformation—from the tools we use to collaborate to the ways in which work is completed. Organizations are setting bold goals to increase velocity, drive better decision-making, and achieve business results more quickly. Many are looking to AI to help deliver these goals and fundamentally reimagine how their organizations operate.

However, AI FOMO is driving many organizations to rush to market with AI capabilities that miss the mark, leaving customers fatigued by shallow experiences. The real opportunity, we believe, lies in delivering AI that solves meaningful problems and creates lasting value. Over the past year, we've spoken with thousands of Smartsheet customers. This feedback has shaped everything we're building, and it’s helping us lead enterprise work management into a new era—one defined by AI-powered intelligence where people use AI to orchestrate enterprise-wide initiatives at scale and accelerate outcomes. 
 

Our Vision: A Human + AI Partnership, Built on a Proven Foundation

Smartsheet’s vision for AI is centered on AI as a companion, not a replacement. AI should act as a true teammate: one that extends team capacity, expedites decision-making, and continuously learns from outcomes. This isn’t about automating isolated tasks—it’s about building a collaborative system where humans and agents work together to orchestrate enterprise-wide achievement.

We’re building a unified AI system powered by flexible data models, large language models, and a knowledge graph. And we’re embedding it directly into the platform our customers already know and trust, delivering AI that fits easily into your workflows, keeps your data secure, and evolves with your business without disrupting the way your team already works.

Imagine an AI assistant that helps complete tasks more efficiently, or AI agents that understand your work and take action on your behalf—while allowing you to maintain governance and control. Whether it’s generating reports, flagging risks, or recommending next steps, Smartsheet AI is designed to amplify human impact, not replace it.

And with every interaction, Smartsheet AI will get smarter. Our platform doesn’t just collect data—it creates organizational intelligence by connecting decisions, outcomes, and patterns across business processes with a flexible, graph-based data model. This gives Smartsheet a unique advantage in driving the velocity of intelligent work—helping organizations move from decision to impact faster, and with greater confidence.

“The real breakthrough comes when AI understands the full context of work: the relationships between people, goals, documents, and outcomes,” said Dion Hinchcliffe, VP & Practice Lead, Digital Leadership & CIO at the Futurum Group. “Smartsheet is ahead of the curve here. By embedding AI into a platform that already orchestrates enterprise-wide initiatives and building a data model that connects the dots across work, Smartsheet is creating a powerful foundation for AI to deliver real, measurable impact.” 

AI in Action: From Team Productivity to Enterprise Achievement

We're developing new AI-first capabilities that will make it easier to cut through complexity, stay focused on what matters, and achieve results faster, including:

• Guided Actions for Smarter Outcomes: Our intelligent AI assistant will deliver proactive, hyper-personalized recommendations tailored to each organization’s needs. Users will be able to interact with Smartsheet through a conversational interface—asking for dashboards, automations, or insights and getting instant results.
• On-Demand Capacity to Support Teams: Role-based AI agents will act as expert collaborators under full user control, helping with time-consuming tasks like project planning, resource allocation, and risk mitigation.
• Smarter Automations for Accelerated Impact: Smartsheet automations are evolving with new AI-powered workflows that can automate both simple and multi-step, complex workflows, like collecting and summarizing updates and sharing them across systems.
• A Central Hub to Manage It All: A new hub will provide a central control panel where customers can manage how their organization is using AI in Smartsheet. This ensures full oversight, transparency, and trust in every AI-driven action.

Introducing the Smartsheet Knowledge Graph: The Engine of Orchestration

At the heart of our AI strategy is the Smartsheet Knowledge Graph—a dynamic, intelligent graph-based data model built on Amazon Neptune that understands the full context of your enterprise. It’s more than a new way to store data—it’s a new way to get value from it.

“Graph technology transforms how we understand connected data,” said Brad Bebee, Director of Amazon Neptune at AWS. “Smartsheet’s Knowledge Graph, built on Amazon Neptune, maps the relationships between projects, people, and processes across your organization. By understanding how work actually connects, the Knowledge Graph enables Smartsheet to deliver more intelligent recommendations, better insights, and proactive assistance. This lays the foundation for Smartsheet to continue building powerful AI-first capabilities that enable its customers to work more effectively and efficiently.”

The Knowledge Graph is already powering intelligent features like smart sharing suggestions, and it will soon enable capabilities such as smart task assignments, personalized workspace insights, and proactive recommendations tailored to each user’s role and context. 

Built for the Enterprise, Trusted by Doers and Decision-Makers

Smartsheet’s AI is built for the creators and doers who drive enterprise success, and for the executives who guide it. Our AI tools are designed to be intuitive and immediately impactful—no training required. And with enterprise-grade governance, security, and scalability built in, Smartsheet gives leaders the confidence to deploy AI across their organizations.

This is just the beginning. At our annual ENGAGE customer conference in November, we’ll reveal our full suite of AI-first capabilities that will define the next era of enterprise work management.

Join us to see the future firsthand.

👉 Register for ENGAGE