Jira and Salesforce Connector User Access Error Message

October 9, 2025

With this release, any users who have the Jira Connector or Salesforce Connector purchased on their plan but do not have the user permissions needed to create a workflow will now see this message: “You are not authorized to perform this action. Please reach out to your Smartsheet System Admin to request access.”

Environment Availability: Commercial US, Commercial EU, Commercial AU

Plan Availability: Business, Enterprise

Subscription Model Availability: Legacy Collaborator Model and User Subscription Model