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Smartsheet is named a Customers’ Choice in the Gartner® Peer Insights™ ‘Voice of the Customer’: Adaptive Project Management and Reporting
March 6, 2025
We’re excited to announce Smartsheet has been recognized as a Customers’ Choice distinction in the 2024 Gartner® Peer Insights™ Voice of the Customer for Adaptive Project Management and Reporting. This recognition is based on feedback and ratings submitted by verified end users. Smartsheet received an average 4.5 out of 5 star reviews.* Smartsheet believes this distinction establishes it as a customer preference with high user adoption.
“Voice of the Customer” is a document that synthesizes Gartner Peer Insights reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process.
Vendors placed in the upper-right “Customers’ Choice” quadrant of the “Voice of the Customer” have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience).
Smartsheet Gartner Peer Insights Customer Reviews:
"Smartsheet provides a host of functionality from spreadsheets to various workflow maps to streamline work processes and improve experiences for internal and external stakeholders..”
"Template sets are super helpful and save us time from conceptualizing the layouts and of course, setting up the actual dashboards, sheets, reports, automation logic and workflows, etc. User community is engaged and peers respond with really practical tips and problem-solving. Customization of dashboards makes our product easy to tailor and share for our clients and in-house teams.”
"I have been using Smartsheet for the past 5 years since managing multiple direct reports from different operations and still yet to find a better tool out there to manage multiple streams of work from multiple and diverse stakeholders.”
- Technical Assistant to Exec Head: Safety & Technical (Energy and Utilities)
"Smartsheet is an incredibly powerful platform for project management, data collection, and reporting. It is highly flexible and well supported with an engaged and helpful user community.”
Smartsheet offers a robust set of enterprise-grade capabilities that empower everyone to manage projects, automate workflows and rapidly build solutions at scale, creating an environment for innovation. Whether streamlining service delivery, managing IT portfolios, or driving creative and marketing initiatives, Smartsheet is the all-in-one, AI-powered solution that aligns teams with organizational goals to accelerate business success.
*Rating based on 76 verified customer reviews as of December 31, 2024 in the adaptive project management and reporting category.
GARTNER is a registered trademark and service mark, and the GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge and PEER INSIGHTS are trademarks and service marks, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. Gartner, Voice of the Customer for Adaptive Project Management and Reporting, By Peer Contributors, 10 February 2025.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Smartsheet.