IDC research: Smartsheet customers achieved 745% ROI

In this recently commissioned study, IDC uncovered that organizations using Smartsheet achieved an annual average benefit of $2.5 million, resulting in a three-year ROI of 745%.

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Key results

745%

three-year return on investment

7-month

payback on investment

76%

improvement in automated workflows/processes

What customers say

Smartsheet provides a single source of truth for our organization, integrating updates into executive views and strategic priorities. Its automation features remind contacts of due dates without overwhelming them with emails. Our dashboard consolidates resources and checklists, making it easy to find and update information. Additionally, Smartsheet’s capabilities, such as auto-assigning project IDs, save time and fill gaps left by other programs.

– Entertainment industry customer interviewed for ‘The Business Value of Smartsheet’ IDC research, July 2025

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