Professional Services Sales Manager

Smartsheet is looking for an experienced presales consultant, who will be responsible for technical solution scoping and selling the Smartsheet Professional Services portfolio, enabling Smartsheet customers to gain the maximum value from their software investment. As part of the Customer Outcomes organization, the Professional Services Sales team ensures that Smartsheet customers are successfully implementing innovative and effective Smartsheet solutions to meet their business goals.

You will be a key member of the extended sales team and will be expected to work closely with Account Executives, Solutions Engineers, and Client Service Directors on translating customer needs into compelling solution proposals and roadmaps as well as supporting the end-to-end sales cycle. In this role, you will effectively present and scope Professional Services offerings and capabilities to new prospects and existing customers. You will be responsible for supporting the Professional Services Sales lifecycle from initial discovery to producing the recommended Scope of Work. You will work closely with the Sales team as a trusted advisor and business partner.

The right candidate will have strong business and technical acumen and a successful track record of presenting software solutions and Professional Services implementation plans to business and IT executives. Experience in a software and services environment with a proven track record of success is a must. This important role is part of the Professional Services Sales team. 

Responsibilities: 

• Lead the services pre-sales solution discovery process with the sales team to understand the customer’s business and technical objectives, as well as, solution requirements, in order to build customer relationships, and scope Smartsheet solutions
• Provide guidance to the Solutions Engineering team for the most relevant demo or POC creation
• Lead all aspects of the Professional Services technical discovery process and, advise customers on preliminary solution architecture, and construct the Scope of Work related to the developed solution architecture
• Facilitate workshops with customers focused on business process discovery, requirements grooming, and solution architecture planning
• Present project SOW’s and be an integral partner to the sales account team
• Participate in account and territory planning activities 
• Aid the sales team in uncovering additional customer needs and opportunities
• Coach various internal partners within the GTM organization on our Customer Outcomes offerings to increase sales productivity and improve deal velocity
• Other duties as assigned

Requirements: 

• 5-7 years of business experience
• Sales GTM experience working with strategic deals, account teams and/or projects
• Minimum of 2 years of Project Management experience
• Ability to conduct customer workshops 
• Ability to articulate and position the value proposition of the PS offerings
• Ability to assess and direct Customer needs to the appropriate PS offering(s)
• Demonstrated excellence in verbal and written communication skills, to include: needs analysis, positioning, business justification
• Ability to persuade others through presentations and written communication
• Ability to develop solution architecture and scopes of work
• Ability to travel, as needed, up to 50%
• BS degree or equivalent, advanced degree highly desirable. 

Perks & Benefits:

• Employer-paid Private Medical and Dental, additional cost for family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own     personal Smartsheet account.
• Teleworking options from any registered location in the UK (role specific)

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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Department

PS Sales

Job Location

London, UK