Breakout Session

Why AI Time Savings Vanish - and Four Conditions That Fix It

Thursday, Nov 5 | 10:20AM - 11:20AM

Details

Most organizations capture individual AI time savings that never compound at the team level. Drawing from experience building an AI practice inside Smartsheet Professional Services, this session identifies four structural conditions — information availability, decision architecture, measurement, and authority — required for AI gains to scale. See how Smartsheet, through MCP integration, became the governed source of truth for priorities, decisions, and work — aggregating data from Slack, Google Workspace, and Zoom, turning individual productivity gains into team velocity.

User Level

Intermediate

Speakers

Headshot of CJ Tully

CJ Tully

Director, AI Delivery Practice

CJ Tully is the Director, AI Delivery Practice at Smartsheet, where he leads the company's first AI-native function built inside Professional Services, chartered to operate AI-natively and bring that same expertise to customers. With over a decade of experience in Professional Services, CJ has helped hundreds of customers across every size and industry improve how they work, and is now focused on rethinking what traditional operating models need to look like in an AI-native world. At Engage, he'll share what that experience has surfaced about turning individual AI productivity gains into real organizational velocity.

Headshot of Consuelo Mercader

Consuelo Mercader

Principal Solutions Consultant

Consuelo Mercader is a Principal Consultant in Smartsheet Professional Services with nearly a decade of experience delivering enterprise solutions for the world's largest Fortune 100 companies. She now leads how Professional Services delivers with AI, and has built the savings models and readiness workshops behind it, work that grew out of a simple question: why do AI time savings so often disappear before they reach the bottom line? She specializes in solution architecture, technical design, and complex project delivery, and has led a consulting team across the West region. A four-time Customer Excellence Award winner, Consuelo has earned the Value award twice and the Expertise and Product Reality awards once each. Based in Seattle, she can usually be found walking her mini Aussiedoodle, Grizz, or finding the best restaurant in whatever city she's in.