Breakout Session

When Simple Updates Aren't Simple: From Template Drift to a Standardized, Future-Ready Portfolio

Wednesday, Nov 4 | 1:20PM - 2:20PM

Details

Your Control Center portfolio has grown, your templates have evolved, and your provisioned projects haven't kept up. Now even simple updates demand extra time and effort. Sound familiar? Through the story of a real single-tier, 2,000-project portfolio, you'll see how Enhanced Global Updates (EGU) pushes new sheet templates, cross-sheet references, and more across every project at once — no Bridge or API skills needed. You'll leave knowing whether your portfolio is EGU-ready, how to approach closing years of template drift, and options to prevent the problem from recurring.

User Level

Intermediate

Speakers

Headshot of Dom Cicero

Dom Cicero

Technical Account Manager

Dom started out at Smartsheet in 2021 in Tier 1 Support, troubleshooting topics across the entire platform. After moving to Tier 2, Control Center quickly became his specialty, and that escalation-desk depth followed him into his current role as a Technical Account Manager, where he partners with enterprise customers to ensure they are well taken care of at every stage of their journey. Dom is passionate about watching customers embrace Control Center to skyrocket their portfolio management efficiency — especially when they are as excited about it as he is. He is based in the Pacific Northwest.

Headshot of Grace Baker

Grace Baker

Sr. Manager Project Management Services

With 15 years of healthcare IT experience and 13 years in project management, she serves as Senior Manager of PMO at NextGen Healthcare, where she built the organization's project management workspace from the ground up. A Smartsheet user for four years, she has transformed how her teams plan and execute critical healthcare IT initiatives through strategic workspace design and process optimization.