Breakout Session

Map Before You Automate: Process Excellence for the AI Era

Wednesday, Nov 4 | 1:20PM - 5:20PM

Details

Automating a bad process only creates faster chaos. To scale AI and avoid generic outputs, organizations must first master process mapping. This session highlights how human operational design meets the Smartsheet Intelligent Work platform. Discover how process visualization clarifies roles, exposes inefficiencies, and builds the foundation for your Smartsheet deployment. Learn to pair human judgment with Smartsheet execution to keep your workflows smart, scalable, and slop-free.

Speakers

Headshot of Emily Kerwin

Emily Kerwin

Sr. Professional Services Engineer

With over a decade of experience in project and stakeholder management, Emily Kerwin is a Senior Professional Services Engineer at Smartsheet, focused on PS Practice Enablement. A problem-solver and relationship builder at heart, she brings that same instinct for untangling complexity to helping PS teams build the skills, knowledge, and tools they need to deliver exceptional customer outcomes at scale. A two-time recipient of a Smartsheet Customer Excellence Award, Emily is passionate about turning big organizational challenges into practical, repeatable solutions — and helping others do their best work in the process.

Headshot of Kasey Weidman

Kasey Weidman

Engagement Manager

Kasey is an Engagement Manager on the Professional Services team at Smartsheet, where she partners with customers to design and deliver solutions that drive adoption, efficiency, and impact. She first discovered Smartsheet as a customer, building tools that streamlined processes and scaled success. With experience across multiple industries and roles and PMP certification, she brings a versatile perspective to guiding organizations through complex implementations.