Breakout Session

Driving adoption and unlocking new use cases: Customer journeys with Smartsheet

Thursday, Nov 6 | 2:30PM - 3:30PM

Details

Prime Consulting Group will host a customer panel featuring NASCAR, Whataburger, Heroes on the Water, and Cortland International. Panelists will share lessons learned from implementing various Smartsheet solutions, including change management, adoption strategies, and how initial deployments grew into enterprise-wide solutions across the organization.

Content Track

Business insight & impact

User Level

Introductory

Industry

All Industries

Location

424

Speakers

Headshot of Heidi Truitt

Heidi Truitt

Solution Architect

Heidi Truitt is a certified Smartsheet Solution Architect specializing in scalable project portfolio management (PPM) systems, governance frameworks, and automation workflows. With deep expertise in Control Center multi-tier architectures, Bridge automations, and Data Shuttle integrations, she designs and delivers enterprise-grade solutions that empower organizations to manage complex portfolios with precision and transparency. Her experience spans end-to-end solution lifecycle management — from blueprint design and intake automation to dashboard roll-ups, UAT testing, admin enablement, and sustainment strategy. Heidi has led the implementation of three-tier Control Center ecosystems, integrating advanced reporting logic, risk tracking (RAID logs), and Earned Value Management metrics to drive data-driven decisions across teams and executive dashboards.

Headshot of Tommy Maselli

Tommy Maselli

Customer Engagement Manager

Tommy Maselli is a seasoned Smartsheet strategist and technology leader with over a decade of experience driving software implementations that streamline operations and scale collaboration. As a trusted advisor at Prime Consulting Group, Tommy will moderate a customer panel highlighting real-world stories of innovation, adoption, and measurable impact powered by Smartsheet.