Keynote Session
Day 2 Keynote: Big Little Stories Customer Panel
Thursday, Nov 6 | 9:00AM - 9:30AM
Details
Join us for a dynamic panel exploring the stories behind the Big Little Stories campaign. We’ll uncover how small, often-overlooked moments and processes sparked major transformation across teams and organizations. Panelists will share real challenges, breakthrough insights, and how Smartsheet helped them turn complexity into clarity and action. Learn how McLaren Formula 1, Palfinger, and Liftra drive operational efficiency by focusing on the little things that make a big impact.
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Location Exhibit Hall 1 - Exhibit Level |
Speakers
Jon Drakes
Director, Brand & Strategy
Jon has over 12 years’ experience in sports marketing, working within Omnicom Media Group (OMG) prior to joining McLaren Racing. During his time with OMG, Jon designed and executed global sports & entertainment marketing strategies for brands such as Renault, Vodafone, Volkswagen, HSBC, Johnnie Walker and Carlsberg. Most recently, he led OMG’s sports marketing business in Asia-Pacific. In his current role, Jon leads brand, marketing and commercial strategy for McLaren Racing. Over the past three years he has built McLaren’s long-term commercial growth plan, redefined McLaren Racing’s brand positioning, led the development and planning of McLaren’s Never Stop Racing campaign and the takeover of Trafalgar Square in London, implemented the largest fan segmentation in the sport, informed the refresh of McLaren Formula One’s hospitality and has helped bring on board partners such as Google, OKX, Mastercard, Monster Energy and DP World. Jon has also authored a book on the future impact of technology on sport; Merge Sport.
Torben Risager Nielsen
Business Development Manager
Coming Soon....
Stephanie Berner
Chief Customer Officer
A dedicated business leader and customer success executive, Stephanie Berner has cultivated an extensive background in account management, solution building, revenue generation, and global operations throughout her 20+ year career with innovative and industry leading companies, including serving as Senior Director of Global Customer Success with LinkedIn Sales Solutions from 2018 to present. Ms. Berner currently serves as a contributing member to a $1B+ business unit where she formulates successful operational strategies, leads a top-tier cross-functional team, and is the catalyst of innovative systems and processes to accelerate customer adoption and value delivery of premium service and software offerings. Ms. Berner held previous leadership roles spearheading customer success initiatives for a wide range of clients, from small businesses up to enterprise-level corporations, with such companies as Box, Inc., Medallia, Opower (now Oracle Utilities), and 3Degrees. Stephanie Berner earned her MBA from Stanford University Graduate School of Business and a BS from the University of California, Davis.