SMARTSHEET SUPPORT
Support from people that know your Smartsheet products best
Contact sales Contact supportGet the right level of support for your business needs
Package benefits | Base Support(For all plan types)
| Standard Support(Included in Enterprise Plan)
| Premium Support(Included in Advanced Work Management. Add-on to Business & Enterprise) |
---|---|---|---|
Smartsheet Community | x | x | x |
Help & Learning | x | x | x |
Web based ticketing support | x | x | x |
In-app chat: Get Help with AI | x | x | x |
Smartsheet University self-paced eLearning | x | x | |
24x7 Global Phone Support | x | x | |
24x7 live agent support via in-app chat | x | ||
Pro Desk guided coaching sessions | x | ||
First response SLA | Less than two hours regardless of case origin (web, phone, chat) |